Ordering & Payment

All orders are processed within 48 hours of receipt, except those placed during weekends or holidays. Orders placed during weekends will be processed the following Monday. To learn the status of your order, contact our Customer Service representatives at customerservice@puristusa.com or 1-800-325-1272. We will be happy to inform you of the anticipated delivery date of your order.

Payment Options
We accept payment by American Express, Discover, MasterCard and Visa. If you prefer, you may place
your order by phone at 1-800-325-1272. Customer Service representatives are available to take your order from 7:30-5:00 PST Monday - Friday. You may also order by mail using personal check or money order. Sorry, we cannot accept COD orders.


Returns & Exchanges

100% Satisfaction Guarantee
We offer an unconditional, money-back guarantee. If your purchase doesn't meet your expectations within 10 days of purchase, simply return it to us for a refund or exchange. We will process your return promptly. Refunds will be for the full cost of the merchandise less shipping and handling fees. If you would like to exchange a product, we will be happy to suggest an A’kin ® product that will better meet your skin's needs. Please contact us at customerservice@puristusa.com or 1-800-325-1272 for personal assistance.

For All Returns and Exchanges
Please send us your name, address, phone number, a copy of your receipt, and remaining product to:

Purist USA
P.O. Box 425
Montrose, CA 91021-0425
Attention: Returns/Exchanges

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